Why operations come before agents

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The pattern we keep seeing

Firms buy AI tools, wire them into existing workflows, and wonder why the results are inconsistent. The problem isn’t the tools. The problem is that the operations underneath were designed for senior humans, not for agent execution.

What to do instead

Start with the operational layer. Map how your firm actually works. Find the seams where human-designed processes block agent execution. Redesign those seams first. Then build.